FAQ

PAYMENT?

CLUB JC accepts payments in Visa, MasterCard, and PayPal.

SIZING?

please refer to the size chart on the product page or fit guide to best estimate your size.

CAN I CHANGE MY ORDER IF I PURCHASED THE WRONG SIZE OR COLOR?

Unfortunately, we are unable to cancel your order once it has been placed, but please contact us as soon as possible at wearclubjc@gmail.com if you purchased the wrong size or color. However, we can only make a change for you if your item has not been shipped out yet.

WHERE IS MY ORDER?

please check your email for a shipment confirmation, which includes your tracking number to easily track your order.

HOW DO I USE A PROMO CODE?

if your order qualifies for a promotion, please enter the promo code at checkout before continuing to payment method. please note only one promo code can be used per order. promotional discounts cannot be applied to previous orders.

OTHER QUESTIONS ABOUT AN ORDER?

please contact wearclubjc@gmail.com and include your order number.

SHIPPING?

Where we ship:

We ship to Singapore, Malaysia, Indonesia, Thailand, Philippines, Vietnam, Hong Kong, and Taiwan. Stay tuned for more countries!

International shipping

WHAT IS THE RETURN POLICY?

We currently do not accept returns due to hygiene reasons, but please reach out to us if you have any concerns wearclubjc@gmail.com

You can return your orders up to 14 calendar days upon receiving order. (30 days for international orders) To be eligible for a return, your item must be unused and in the same condition that you received it and your item must be in the original packaging. Please keep the email receipt.

CLUBJC reserves the right to deny a refund or exchange if items have been worn, soiled, laundered or altered in any way. items may not be canceled or edited once the order is placed.

items marked FINAL SALE cannot be returned or exchanged.

domestic returns:

International returns:

PRESS INQUIRIES?

wearclubjc@gmail.com